Troubleshooting
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      3. Troubleshooting

      Troubleshooting an Administrative User having difficulty logging into the Administrative Section of the system

      Note: If the Admin user is using Internet Explorer, recommend the User to use a Modern Internet Browser, such as Chrome, Firefox, Safari or Edge

      1. Go to People > click User Manager > Click on the User in Question

        Screen Shot 2019-12-30 at 4.13.41 PM
      2. Go to User's Assigned User Groups
      3. Make sure Registered is checked
      4. Make sure either Sub-Administrator or Administrator is checked

        Screen Shot 2019-12-30 at 4.17.06 PM
      5. If the Admin user cannot still log in, have the User Clear their Browser Cache.

      Note: The Admin User Name is NOT case sensitive. Passwords ARE case sensitive.