Troubleshooting
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      1. Help Center
      2. Users and User Groups
      3. Troubleshooting

      Troubleshooting a user having difficulty logging into the system

      1. If the user is using Internet Explorer, recommend the User to use a Modern Internet Browser, such as Chrome, Firefox, Safari or Edge
      2. Go to People > click User Manager > Click on the User in Question

        Screen Shot 2019-12-30 at 4.13.41 PM
      3. Go to User's Assigned User Groups
      4. Make sure Registered is checked

        Screen Shot 2019-12-30 at 4.14.31 PM
      5. If the user cannot still log in, have the User Clear their Browser Cache.

      Note: The User Name is NOT case sensitive. Passwords ARE case sensitive.